Power Outages

POWER OUTAGE:

• If you experience a power outage, please call to report it, with the below information, to (800) 734-6421:
  • Name
  • Service Location
  • Phone Number of where you can be reached 
  • Cause of outage (if known)    
     
• Or report through your SmartHub Account 

Power Outages
When an outage occurs, we focus on restoring service as quickly and safely as possible.

Our primary goal is to safely restore power to the greatest number of customers in the shortest time possible. Unfortunately, when outages occur, we can't restore everyone's power at the same time. Damage often occurs at numerous points in the distribution system. We systematically repair in the most efficient manner, following a sequence that restores power to large groups of consumers before tackling smaller groups and individual consumers.

If your power goes out, please take the following steps to determine the cause of the problem.

• Check the fuses or circuit breakers and replace or reset as needed. If this proves to be the cause, the problem is most likely with your own wiring and you may want to contact a licensed electrician. If our crew responds to an outage call and the trouble is with your own electric service you will be charged for a service call.
• Call your neighbor to see if their lights are out, too. If they are, then the trouble is probably somewhere on our lines.

Restoring Power:

  1. The main distribution line from the substation must be fixed before anyone can have power.

  2. Next, line crews fix the lines that bring power to the greatest number of people.

  3. After larger groups of consumers are back on the line, crews fix service lines to individual homes. 

It's a good idea to shut off and unplug large appliances around your home if an outage happens, as power surges can occur and overload circuits when service is restored.
For everyone's safety, please call us anytime to report a hazardous condition that may cause an outage.